I’m not happy with my Internet Service, Earthlink. I’m not happy with my banks, US Bank and Wells Fargo. I’m not happy with the services (and fraudulent billing) I received from my former phone company,Verizon, or with Comcast, my former cable company. I’m not happy with the management (HSC) of my apartment complex. I’m not happy with government workers in many of the government departments I have to deal with.
I am not alone. Many many many customers are frustrated, not just with the service, but with the communication with the companies we have to do business with. Why?
They don’t care. They don’t care because they believe that if they lose my business, or your business, they will get millions of other customers, or tenants, or whomever, and you and I will just have to suffer. We will be considered “whiners” or “anti-american anarchists”. Or worse, “whistleblowers”. We will be labeled “disgruntled”, “irate”, “unstable” and become “outcasts”, and “homeless!” Simply because we expected to get what we paid for.
And then boys and girls, the CEO’s will move their companies to third world countries and pay their new employees far far less than they paid their U.S. employees; OR, rob the pension plans and retire to Costa Rica, leaving those poor pompous U.S. employees, who believed they were “just doing their jobs”, unemployed. The consequences of their once smug little dismissal of their former customer’s needs and concerns, that we were paying for, that paid their salaries will start to haunt them.
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